Terms of service

Responsibility.

VIGOSA is not responsible for any loss or damage caused by this website, or any website linked to this website. VIGOSA reserves the right to refuse or cancel an order at any time giving a just reason (for example, not for personal use, technical error, fraudulent activity, etc.). We will use reasonable efforts to communicate with the buyer about the details provided with the order and all money received will be refunded using the original payment method.

Currency Used.

The designated currency used for all transactions on WWW.VIGOSA.CO.NZ is the New Zealand Dollar (NZD $) and does include GST (New Zealand National Goods and Services Tax) of 15%. This apply in any orders that contain a New Zealand address. Please note that our New Zealand point of sales only accepts digital payments with credit, debit cards or bank transaction.

This Terms & Conditions was last amended October 30th, 2021.

Acceptance of goods.

Upon receiving the order, the customer is responsible for inspecting the merchandise for defects or damage. If the items ordered are not of acceptable quality, it is the customer’s responsibility to notify VIGOSA as soon as possible. See our Return and Exchange Policy for more information.

VIGOSA social media policy.

Social media pages are a place of inspiration and encouragement for women around the world to live their best lives through active life. While we do our best to read and respond to as many comments as possible, please understand that sometimes this may not be the case. If your query is urgent or if you want to discuss a further matter, please contact our customer service team through our info.vigosa@gmail.com

We love if you tag images with our brand’s social media identifier (@vigosa_nz) (@myvigosa) (#myvigosa). By doing so, you give permission to VIGOSA the right of use without compensation unless otherwise agreed.

VIGOSA, at its sole discretion, reserves the right to remove posts that it deems offensive, irrelevant, hurtful, or spam. The commercial services promotion will be removed unless prior permission has been received, you are an official VIGOSA partner or you are a non-profit organization aligned with VIGOSA’s values.

Typographical errors. 

In the event that an item(s) is listed at an incorrect price or with incorrect information, VIGOSA reserves the right to withdraw that item(s) from sale and reject or cancel orders. VIGOSA will use reasonable efforts to contact the customer using the details provided and all money received will be refunded using the method received.

Promotions.

VIGOSA has different types of promotions, be it discount coupons, subscription coupons, direct discounts on products or outlet.

Coupons for advertising campaigns.

In each of our advertising campaigns a coupon code changes. The reason is to identify where our customers are coming from. Each coupon issued by these advertising campaigns has an expiration date, so once its launch time has expired, it is obsolete. The time in which it can be used is made explicit in the channel where it was advertised.
These coupons are only valid for use on our website and these coupons cannot be used at any of our affiliates.

Subscription coupon.

This coupon has a NZD $10 discount for order over NZD $50 and it is only valid through subscriptions on our website, it is sent directly to the subscribed email within 3 days. This code is individual and unique and is removed once it is used. In addition, this code has a period of one month to be used and can be applied to all our categories, including sales and outlet.

Discounted products. 

VIGOSA applies up to 20% discount on sales, more than 25% discount is considered outlet. Also it can have an extra discount depending on the type of coupon you have. (see the terms and conditions as per Promotions in the two previous points - Subscription Coupon).

Outlet. 

VIGOSA considers a discount of 25% to 30% as a Outlet. It can have an extra discount depending on the type of coupon you have. (see the terms and conditions as per Promotions in the second points - Subscription Coupon).